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| Third party verification ： ウィキペディア英語版 |
Third-party verification
Third party verification (TPV) is a process of getting an independent party to confirm that the customer is actually requesting a change or ordering a new service or product. By putting the customer on the phone (usually via transfer or 3-way call) TPV provider asks a customer for his identity, that he is an authorized decision maker and to confirm his order.
==Who uses==
In many parts of the world especially USA, Long Distance Providers, Telemarketing Companies are required by law to use a Third Party Verification service while selling products or services over the phone or they may face substantial penalties or criminal sanction. Merchants who take Electronic Check payments over the phone are required to receive either written or voice recorded authorizations. Or anyone else who wants to have a Third Party Verification Record or Oral Contract to fall back on when fighting chargeback or billing dispute.
It is also used where a signed contract is not easily obtained. This can include individuals at a distance, such as: military personnel stationed overseas; parental approval for school programs or projects; condo association votes; next of kin authorizations; emergency permissions. The kinds of organizations using it now routinely include: Local Governments, Insurance Companies, Lawyers, Appointment Setting, Schools and Universities, Utility Companies, Telecom Companies, Internet Service Providers, Security Companies, Auto Dealers Service Departments, Summer Camps, Healthcare & Hospitals, Real Estate, Travel & Vacation, and many more.
A TPV provider allows companies to prove that a consumer agreed to almost any kind of sale or other transaction, using either email or telephone or both, and obtain a legally binding instrument in the process.
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
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